Meet the team

Our friendly and experienced customer service team are only a phone call or an email away. Our customer service representatives will be able to help with a multitude of queries and are available Monday-Friday 8:00am-6:00pm.

Demby

Demby

“My favourite part of my role at Switch2 is helping residents with their meter and billing queries. I enjoy providing great customer service by giving them the information needed or dealing with any problems they may have.”


Amy

“I work closely with our engineers arranging visits and call outs. They’re a great team of people and between us all we can always find a way to meet our customers’ needs.”


Andrea

“In our business customer service is so important. I feel very proud that I am on the ‘front line’ and able to help our customers if they have a problem or need any help.”

Visit my Switch2 to top-up online, view your bills and make payments online. Simply, click here.

Speak to the Customer Services Team on

0333 321 2010

or you can email at customerservice@switch2.co.uk

Head of Customer Services

Fiona McDonald, Head of Customer Services, is very experienced in the area of customer service and understands the importance of always putting the customer first. Fiona leads the team at our head office in Shipley.

Fiona

“It is my responsibility to ensure the customer is always at the forefront of organisational planning and the ‘voice of the customer’ is clearly heard. I train and motivate my team to be able to offer the highest standards of customer service at all times.”


Is there anything you want to know about contacting our teams?

How do I contact you?

There are several ways to contact us – you can: email using the form on the contact us tab, call us on 0333 321 2010 or write to us at: FAO: Consumer Billing Manager, Switch2 Energy Limited, The Waterfront, Salts Mill Road, Shipley, BD17 7EZ, UNITED KINGDOM

How do I log a complaint?

If you have a problem, please let us try and put it right first. You can call our customer service team today (standard office hours). If you’re still not happy, please write to us at: FAO: Consumer Billing Manager, Switch2 Energy Limited, The Waterfront, Salts Mill Road, Shipley, BD17 7EZ, UNITED KINGDOM or email myaccount@switch2.co.uk.

I have logged a query on your ‘contact us’ page – how long until I receive a reply?

We always try to answer queries within 1 working day of receiving them, however if you’d like to speak to one of our team immediately, please call us on 0333 321 2010.