We’re here to transform the way you receive, use and bill for energy. In our careful hands, backed by our years of experience and our helpful expertise, your community heating scheme can become a real asset to your organisation.

Switch2 is one of the UK’s most experienced and capable providers of prepayment, metering and other related services to community and district heating schemes. We make a success of schemes owned by local authorities, housing associations and private landlords. We help to optimise energy efficiency, keep costs fair, and protect the most vulnerable residents from fuel poverty.

And although we don’t like to boast, we are one of the biggest providers of services to community and district heating schemes in the UK. Take a look at some of the impressive numbers we deal with every year:

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16 million meter readings annually


£15 million handling client monies

½ million payment transactions annually

69,000 dwellings across 430 sites

We pride ourselves on putting the resident first.

Find out what our residents think >

I’m paying a lot less. I have more spare money available.


Our values

We’ve chosen these values because they really matter to us. They direct everything we do, across our business:

We champion community energy

Community heating can seem difficult if you’re new to it (and unfortunately, some companies give bad advice). We’ll show you the benefits & help you make a success of your scheme.

We champion our clients’ businesses

We’ll protect your investment in community energy by maximising its efficiency & minimising its costs. And we can shoulder the burden of managing the scheme, so you don’t have to.

We champion our clients’ customers

We’ll show your occupiers how best to use the scheme. We’ll help you set a fair price for energy, and make it easier for occupiers to pay for it. We’ll even identify fuel-poor residents.

We champion energy efficiency

Energy efficiency is our priority: it makes sense for everyone. Besides maximising your scheme’s efficiency, we’ll show you & your occupiers how to optimise energy usage.

Customer charter

We believe in doing business fairly. Here’s what you can expect from us:

Our commitment

Our schemes last around 25 years, so long-term relationships matter to us. We’ll listen carefully, advise you well, and deliver only what you need. We’ll take great care of your scheme – and your business.

Our customers

We’ll work closely with you as well as your customers. We serve people from all walks of life, treating them all with equal respect. We train our teams to identify & respond to everyone’s needs.

Our supplies

We’ll keep your system operational all year round, so it’s ready whenever you need it. If a serious problem ever develops with it, we’ll provide on-site support within guaranteed timescales.

Our pricing

We’re transparent about pricing and how your tariff is calculated. We offer multiple occupier payment options (eg direct debit/pay-as-you-go), and advice/options for anyone struggling to pay.

We promise to:

  • provide full information explaining how to use your community energy system
  • help you set and communicate fair pricing for your customers
  • help you understand how to maximise your energy efficiency
  • explain clearly how we will meter and bill for the energy you use
  • offer you a range of ways to communicate with us, and always use plain English
  • work with you (and your customers) openly, honestly and ethically
  • work safely to protect you, your customers and our workforce
  • care for your community, recognising our social and environmental responsibilities
  • provide advanced services to help support vulnerable occupiers.

Taking our responsibilities seriously

Find out how we look after health & safety and the environment.

Read our policy statement >


Meet the team

We believe we have the most experienced, most professional and most caring community energy team in the UK.
And they’re all based here, so we’ll never provide services from off-shore.

Kirsty Lambert Linkedin


A skilled director and leader with both operational and commercial experience, Kirsty has over 10 years’ experience in the community and district heating industry.

Alex Livingstone Linkedin

Head of Client Delivery

Alex is focused on delivering excellent customer service and helping clients’ schemes excel. Alex has over 12 years’ experience in community energy.

Steve Coates

Steve Coates

Head of Energy Supply

Highly experienced in the mechanical, electrical and renewable energy design.

Heena Panesar Linkedin

Head of Finance

Heading up the Consumer Accounts team, Heena ensures the end consumers receive an accurate and added value service.

Fiona McDonald Linkedin

Head of Customer Services

As a very experienced customer service professional, Fiona focuses on ensuring the customer is always at the forefront of organisational planning.

David Fairbrother Linkedin

Business Development Manager

Over 25 years’ experience in providing controls, meters and automatic meter reading solutions into the community and district heating and market place.

Mike Hunnisett Linkedin

Head of Business Development

An experienced business development professional, Mike is responsible for the development of a range of products and services for community heating, district heating and mixed used schemes.

Lucy Glynn Switch2

Lucy Glynn

Sales and Marketing Manager

An experienced, Chartered Marketer (CIM) with a background specialising in business to business marketing.