Ensuring your customers receive accurate bills on time
We want to make a lasting difference to people’s lives by providing quality affordable billing services with payment options to suit their personal requirements. Our extensive experience in the industry and our knowledge through previous schemes has taught us that it is imperative to be transparent, open and honest on standing charges and ensure that residents have a variety ways to pay their bill.
We provide a monthly billing service (or quarterly if required) for various types of energy consumed, including; heating, cooling, electricity, cold water, domestic hot water and gas. Our credit billing service is preferred by residents as it enables them to budget better and understand their consumption. We also offer a range of payment options, including Direct Debit, online, telephone and PayPoint.
If a resident is struggling to pay their bill we can offer payment plans if required.
We have a team of well-trained professional call handlers who can take billing enquiries and explain tariffs and standing charges to residents. Our customer services line is available 24/7/365 and is a local rate number.
Our resident portal my.switch2.co.uk puts the resident in control of their account. They can use the portal to pay bills, access history, view and download bills and submit meter readings. To find out more click here.
We have a wide expertise in billing, from issuing bills to our enhanced debt management services to ensure you receive payment. We are compliant with the latest legislation in the community heating sector including the Heat Network (metering and billing) Regulation 2014, and are founding members of the Heat Trust, which is set up to protect residents on communal heating.
Billing in numbers
- We produce over 200,000 bills per annum
- We handle over £16m of clients monies per annum
- We take over 15m meter readings per annum
Case study – Parkside Family Mosaic
Switch2 were brought in to take over from a failing billing agent at the Parkside development. We identified issues at the sites and rectified these quickly, resolving the issues and getting bills to residents within 6 weeks.
- Poor customer service and no bills
- Switch2 identified issues at the sites
- Resolved issues
- Bills issued to residents within 6 weeks
“Switch2 are experienced, professional and had dealt with legacy issues on schemes before. Since taking over the billing on the scheme residents are receiving regular accurate bills.”
Head of Property Accounts, Family Mosaic