Credit billing services

Ensuring your customers receive accurate bills on time

We want to make a lasting difference to people’s lives by providing quality affordable billing services with payment options to suit their personal requirements. Our extensive experience in the industry and our knowledge through previous schemes has taught us that it is imperative to be transparent, open and honest on standing charges and ensure that residents have a variety ways to pay their bill. Taking this approach makes sure that you have a consistent cash flow.

Billing in numbers

  • 250,000 bills

    raised per annum

  • Over £16m

    of clients monies handled per annum

  • 15 million meter readings

    taken each year

  • 35 years

    reducing fuel poverty and carbon emissions

Experience and knowledge, you can trust

We provide a monthly billing service (or quarterly if required) for various types of energy consumed, including; heating, cooling, electricity, cold water, domestic hot water and gas.  Our credit billing service is preferred by residents as it enables them to budget better and understand their consumption. We also offer a range of payment options, including Direct Debit, online, telephone and PayPoint.

If a resident is struggling to pay their bill we can offer payment plans if required.

We have a team of well-trained professional call handlers who can take billing enquiries and explain tariffs and standing charges to residents. Our customer services line is available 24/7/365 and is a local rate number.

Compliant with regulation and best practice standards

We have a wide expertise in billing, from issuing bills to our enhanced debt management services to ensure you receive payment. We are compliant with the latest legislation in the community heating sector including the Heat Network (metering and billing) Regulation 2014, and are founding members of the Heat Trust, which is set up to protect residents on communal heating.

Learn more about regulation

Exceptional and personalised service

We have a “one stop shop” when it comes to customer services, making it as easy as possible for residents to contact us. Our customer services team handle all billing, prepayment, credit control and data queries and enquiries, as well as any maintenance responses where applicable.

Learn about our customer engagement

24/7/365 access for residents

Our resident portal ** puts the resident in control of their account. They can use the portal to pay bills, access history, view and download bills and submit meter readings.


Case study – Parkside, Peabody Trust

Switch2 were brought in to take over from a failing billing agent at the Parkside development. We identified issues at the sites and rectified these quickly, resolving the issues and getting bills to residents within 6 weeks.

  • Switch2 identified issues at the sites
  • Customers engaged with and kept up to date with works carried out
  • Bills issued to residents within 6 weeks
  • Resolved issues

 “Switch2 are experienced, professional and had dealt with legacy issues on schemes before. Since taking over the billing on the scheme residents are receiving regular accurate bills.”

Head of Property Accounts, Peabody Trust

Read the full Parkside case study

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