The latest from Switch2


Energetik selects Switch2 customer services and smart metering for Enfield heat networks

Energetik selects Switch2 customer services and smart metering for Enfield heat networks

Energetik, Enfield Council’s local energy company, has selected Switch2 Energy to provide customer support and smart metering for its low carbon community heat networks. Switch2 will provide repairs and maintenance; along with heat metering and billing. As part of Energetik’s customer first approach, Switch2 will offer  rapid response times, flexible appointments and dedicated support for

Free seminar shows how to energise heat network efficiency

Free seminar shows how to energise heat network efficiency

How to energise the efficiency of heat networks to benefit residential customers is the topic of a free breakfast seminar in central London on Thursday 23 November 2017. Guest speaker, Phil Jones, Chairman of the CIBSE CHP & District Heating Group, will highlight the essentials of best practice from the CIBSE & ADE Code of

Switch2 wins prestigious energy award for decade of customer service excellence

Switch2 wins prestigious energy award for decade of customer service excellence

Switch2 Energy has won the Association for Decentralised Energy (ADE) Customer Engagement Award of the Decade for its success in focusing community and district heating projects around residents’ needs. Awards Judge Alan Whitehead MP, Shadow Minister for Business, Energy and Industrial Strategy (BEIS), said: “The judges thought that Switch2 had excelled over the years in

How to warm-up customer service for heat networks

How to warm-up customer service for heat networks

How to listen to customers and deliver the heat networks they want is the topic of a presentation to the 2017 Heat and Decentralised Energy Conference on Thursday 30 November by Kirsty Lambert, community heating specialist and Director at Switch2 Energy. The Heat and Decentralised Energy Conference 2017 will be hosted by the Association for

Ian Allan speaking at Winckworth Sherwood

Seminar offers post-election update on heat network regulations

A free breakfast seminar will serve up a post-election update on the latest regulations affecting community and district heating projects. The event will take place in central London on Thursday 14 September 2017. Simon Trevenna, UK Implementation Manager (Heat) at the government’s Department for Business, Energy and Industrial Strategy (BEIS), will outline the latest changes

Switch2 recognised for decade of customer excellence and innovation

Switch2 recognised for decade of customer excellence and innovation

Community and district heating specialist Switch2 Energy has been shortlisted for two Project of the Decade Awards by The Association for Decentralised Energy (ADE). Switch2 is a finalist in the Customer Engagement and Innovation award categories, which is a mark of its success in pioneering smart metering and pay-as-you-go technologies, and ensuring that the customer

Switch2 Energy conquer Yorkshire's three peaks to raise money for cancer charity

Switch2 Energy conquer Yorkshire’s three peaks to raise money for cancer charity

A team from Saltaire’s Switch2 Energy has raised more than £4,000 for Yorkshire childhood cancer charity Candlelighters by completing the Yorkshire Three Peaks Challenge. In driving rain, the twelve-strong team walked the 24 mile route – climbing a total of  5,200 feet to the summit of Pen-y-Ghent, Whernside and Ingleborough mountains in the Yorkshire Dales

my switch2

My Switch2 online service puts community heating customers in control

Community and district heating specialist Switch2 Energy has launched a new online service to increase transparency – giving  residents full control of their bills and easy access to their accounts. The easy-to-use My Switch2 online portal provides residents with complete visibility of their account and enables them to make payments online. It is available to

Switch2 Energy crowned 'Supplier of the Year' in Housing Excellence Awards

Switch2 Energy crowned ‘Supplier of the Year’ in Housing Excellence Awards

Switch2 Energy has won the Housing Excellence ‘Supplier of the Year’ Award for its lifetime achievements in community and district heating. The judging panel of housing specialists were impressed by Switch2’s customer service and resident engagement, and its commitment to tackling fuel poverty and addressing the needs of vulnerable residents connected to heat networks. Awards

Seminar will brief housing industry on regulatory changes affecting heat networks

Seminar will brief housing industry on regulatory changes affecting heat networks

Latest changes to regulations affecting the community and district heating sector and current industry updates will be discussed at a free breakfast seminar in central London on Thursday 18 May. The event is being hosted by heat network specialist Switch2 Energy and lawyers Winckworth Sherwood, in partnership with the Association of Decentralised Energy (ADE), which