Operate and maintain

We offer a complete range of operation and maintenance services to keep your community energy scheme running. Whatever your requirements, we have a service that fits.

We deliver a whole scheme approach, with options to cover the energy centre, distribution network and property internals, including heat interface units (HIU), metering and prepayment systems. We currently provide maintenance services to around 70,000 properties and more than 100 energy centres across the UK on behalf of more than 200 clients.

It is our priority to make things easy as possible for our customers

  • Our response maintenance is available 365/24/7 depending on the option chosen
  • We can provide set service level agreements to ensure customer satisfaction
  • We can tailor our approach depending to your customer needs

Cyclical maintenance visits

We can provide an annual or bi-annual services, in accordance with any applicable statutory regulations and manufacturer’s requirements, on equipment including the, HIU, AMR system and metering equipment.

Response maintenance

If a fault is reported by either a resident or client, ensuring that there is a triage process is vital. We have a clear set of diagnostic questions, each with a separate process to follow to determine whether the problem being reported relates to our equipment and contract terms. This helps reduce inconvenience for residents and allows us to confirm if one of our experienced domestic engineers are required to visit the property or to refer the issue if it is a third-party problem.

Total guarantee service

We can offer a fixed price, total guarantee service package which will include the cost of all labour and materials. With Switch2 your scheme is in safe hands giving you peace of mind.

Financial returns

How to demonstrate your community heating scheme will lead to tangible financial returns