Ways to top-up and pay with Switch2

The Switch2 app

The Switch2 app* allows you to top-up without having to leave your own home.

  • Simple system available via our website, Apple Store or Google Play
  • Top-up anywhere, any time
  • Available to use on smartphones and tablets
  • Convenient – no need to go out to top-up
  • All major credit and debit cards accepted
  • Credit reaches your meter in as little as 10 minutes

Make payments online

The new portal gives easy access to your Switch2 account online. The portal is available to both PAYG and credit billing customers.

  • Top-up or pay your bill anytime, anywhere
  • Access your payment history and consumption information
  • View and download your Switch2 bills (if you are a credit billing customer)
  • Update your personal account details
  • Available to use on smartphones, tablets or any other web enabled device
  • All major credit and debit cards accepted
  • Credit reaches your meter in as little as 10 minutes

*Please note that the Switch2 app is only available for PAYG customers. Credit billing customers can access the same functionality and more, by using the my Switch2 portal.

Visit my Switch2.co.uk to access your online account. Or to download the App, go to the App Store or Google Play Store and search ‘Switch2’

A ‘Quick’ Top-up Guide

What is Auto Top-up?

Auto Top-up ensures that you never run short of credit by automatically topping-up to an agreed value once a minimum credit level has been reached, working in the same way as an Oyster Card

What is Regular Top-up?

Regular Top-up enables you to budget better by topping-up credit automatically on a selected date of the week or month on a regular basis, without having to setup a Direct Debit

Getting started with Quickpay

  1. Go to the App Store for iOS or the Google Play Store for Android and search ‘Switch2’
  2. Download the free app
  3. Once downloaded, you’ll be asked for your serial number and passcode
  4. Your serial number is printed below the barcode on the front of your unit
  5. To access your passcode, click on the ‘passcode help’ button and enter your serial number

Now you’re ready to log in and top-up.

How to login & Top-up

  1. Enter your serial number and passcode into the app
  2. Select your payment amount and click ‘purchase’
  3. Enter your card details and submit your payment
  4. You will be advised how quickly the credit will be on your unit*

*Please note, credit may take as little as 5 minutes, depending on your mobile connection. It is always better to keep your credit level topped up. Emergency credit should only be used if you unable to top-up when required.