Welcome to the Switch2 resident portal

Are you a new customer?

Welcome to your new heating system!

These next few pages will guide you through all you need to know about your property’s heating and hot water system.

Are you a billing customer?

There are a selection of ways to pay your bill with Switch2.

Are you a pay-as-you-go customer?

As a pay-as-you-go customer of Switch2, there are a selection of ways you can top-up and keep in control of your energy spend.

Problem with your heating system?

Before you call us you might want to try our simple diagnostic test to try and find out for yourself what might be not quite right with your heating or hot water.

Are you moving home?

Owners

If you own your home and are moving, or sub-letting your property. You will need to advise your managing agent to get in touch with us.

Renters

If you are moving home, we would usually need your managing agent, housing association or landlord to get in touch with us, just to confirm who to change the billing details over to.

Once we have confirmation of you moving home, we can then arrange to take a final meter reading. We will then provide you with either your final bill or a reimbursement of any credit remaining on your Switch2 account, once you have moved out of your home.