Welcome to the Switch2 resident portal

Switch2 Energy is a leading supplier of services to community and district heating schemes. We serve over 70,000 homes across the UK.

Are you a new customer?

Welcome to your new heating system!

This section will guide you through all you need to know about your property’s heating and hot water system.

  • What is community heating?
  • Customer support
  • About your service provider
New customer - Read more Go to my.Switch2.co.uk
New customer - Read more Go to my.Switch2.co.uk

Are you a billing customer?

There are a selection of ways to pay your bill with Switch2.

Setting up your account

  • Direct Debit
  • Paperless billing
  • Submit a meter reading
  • Register an online account


  • What is a standing charge
  • Costs, VAT & billing

Paying your bill

  • When, where, how often
Billing - Read more Go to my.switch2.co.uk
Billing - Read more Go to my.switch2.co.uk

Are you a pay-as-you-go customer?

As a pay-as-you-go customer of Switch2, there are a selection of ways you can top-up and keep in control of your energy spend.

  • PAYG services
  • How to use your PAYG meter (G6 / Incontro)
  • Topping-up
  • Tariff
  • Customer support
PAYG - Read more Go to my.switch2.co.uk
PAYG - Read more Go to my.switch2.co.uk

Problem with your supply or heating system?

Having a problem with your supply or have questions relating to your heating system? Here are some handy hints and tips that may help you.

  • No heating
  • No hot water
  • No heating and hot water
  • Understanding your G6 meter
  • Leak in your property
Read more
Read more

Are you moving home?


If you own your home and are moving, or sub-letting your property. You will need to advise your managing agent to get in touch with us.


If you are moving home, we would usually need your managing agent, housing association or landlord to get in touch with us, just to confirm who to change the billing details over to.

Once we have confirmation of you moving home, we can then arrange to take a final meter reading. We will then provide you with either your final bill or a reimbursement of any credit remaining on your Switch2 account, once you have moved out of your home.

Telephone: 0333 321 2010

Email: customerservices@switch2.co.uk

What is Heat Trust?

Heat Trust is the first voluntary customer protection scheme, designed to protect heat network customers.

Launched in November 2015 as an independent, non-profit consumer champion for heat networks that holds the industry to account for the benefit of everyone involved.

Heat Trust make sure customers enjoy the benefits of heating systems fit for the future by:

  • Applying strict customer service standards to heat suppliers
  • Providing access to an independent dispute resolution service through the Energy Ombudsman
  • Working with suppliers to promote best practice, innovation and continuous improvement in customer service

It works by creating a layer of customer protection for residents on heat networks, putting a standard in the quality and level of customer service provided to customers by their heat energy supplier.

Learn more about Heat Trust
Learn more about Heat Trust

Have you found what you are looking for today?

Why not fill in our form and we will be in touch with you shortly.

Chat to one
of our advisors

You can call us

Customer services 0333 321 2010

Sales 0330 053 5599

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