Are you a new customer?
Welcome to your new heating system!
These next few pages will guide you through all you need to know about your property’s heating and hot water system.
If you own your home and are moving, or sub-letting your property. You will need to advise your managing agent to get in touch with us.
If you are moving home, we would usually need your managing agent, housing association or landlord to get in touch with us, just to confirm who to change the billing details over to.
Once we have confirmation of you moving home, we can then arrange to take a final meter reading. We will then provide you with either your final bill or a reimbursement of any credit remaining on your Switch2 account, once you have moved out of your home.
Launched in November 2015 as an independent, non-profit consumer champion for heat networks that holds the industry to account for the benefit of everyone involved.
Heat Trust make sure customers enjoy the benefits of heating systems fit for the future by:
It works by creating a layer of customer protection for residents on heat networks, putting a standard in the quality and level of customer service provided to customers by their heat energy supplier.
Why not fill in our form and we will be in touch with you shortly.