How do I set up a Direct Debit?

Please contact us to set-up a direct debit with us.

How do I submit a meter reading?

To submit a meter reading, please contact us today. Please make sure you have the serial number of the meter as well as the reading itself with you.

How do I move to paperless billing?

You can select to receive paperless billing via our customer portal my.switch2.co.uk or by contacting our customer services team on 0333 321 2010 or info@switch2.co.uk

Where and how can I pay my bill?

You can pay your bills in a number of ways. You can pay online, using the my.switch2.co.uk resident portal. You can also visit any PayPoint outlet. To find your nearest PayPoint outlet, click here.

What is a standing charge?

Standing charges are sometimes applied to your account to cover billing and other administration costs. Standing charges are scheme specific because we work on behalf of our clients. If you’d like to discuss your standing charges, please contact us today.

Why is my bill estimated?

If you have received a bill with an estimated reading on there it is likely that we have been unable to obtain an accurate meter reading for your property this month. We will be working to rectify the issue so that we can provide an actual reading in a timely manner. However, in the meantime if you are able to provide a meter reading to us this can be beneficial. You can upload your meter readings to my.switch2.co.uk or you can call us on 0333 321 2010.

Breakdown of the bill elements

Your invoice is created based on meter readings (or estimates) for each of the utilities we bill for. Your consumption is then multiplied by the tariff (charge for one unit of energy/power/water) and any necessary fixed standing charges to create your invoice. If you still have a query regarding your bill, please contact us or you can phone us on 0333 321 2010.

Why is my bill so expensive?

If the bill you have received is higher than expected this can be unsettling for our customers and we want to put your mind at ease. This can be down to a few reasons:

• Check the period the bill covers – it may be longer than a month, especially if it is the first bill you have received.
• You many have changed from an estimated bill to an actual reading.
• You may not be setting your heating correctly.

Please call us on 0333 321 2010 where we can go through a breakdown of your charges and help with any queries.

I can’t afford to pay my bill

If you are having problems paying your bill please let us know as soon as you can. We can put you in touch with advice and support agencies and set up a payment plan to suit your requirements.

When is my bill sent?

Your bill will be sent monthly or quarterly on a set date. This is specific to the site. Your welcome letter will confirm this.

Where is my bill?

Your bill will be sent monthly. If you have not received this please call us or check our resident portal.

How much do I pay for my heating?

Your invoice is created based on meter readings (or estimates) for each of the utilities we bill for. Your consumption is then multiplied by the tariff (charge for one unit of energy/power/water) and any necessary fixed standing charges to create your invoice. If you still have a query regarding your bill, please contact us or you can phone us on 0333 321 2010.

What VAT do I pay?

The rate of VAT applicable to you will be shown on your bill.

Register for an online account

To set up your my Switch2 account, simply follow the below steps:

1. Visit my.switch2.co.uk and click on ‘don’t have an online account?’
2. Follow the steps (you will need a Switch2 bill or your payment card to hand to sign up)
3. Once the above steps are complete, you will receive an email from us, simply click on the link to gain access to your my Switch2 account
4. Enjoy using my Switch2

How often will I be billed?

This depends based on the location of your property and the contract we have with the company who manages the site. Our bills are usually either monthly or quarterly. If you are unsure what you billing cycle is please contact us and we’ll be happy to help.