Terms & Conditions

Switch2 Energy Limited Terms and Conditions of use.

Terms and Conditions

Thank you for visiting the Switch2 Energy Limited website (“Website”, “my.Switch2”). These are the terms and conditions of use for the Switch2 Energy Limited Website.

Who are we?

This Website is operated by Switch2 Energy Limited (herein referred to as “we”, “us” or “our”). We are a company registered in England and Wales under company number 02409803. Our registered office is at Switch2 Energy Limited, The Waterfront, Salts Mill Road, Shipley, West Yorkshire, United Kingdom, BD17 7EZ and our VAT Registration number is GB 8294 63 401.

Website terms of use

We are the owner of this Website and these terms and conditions apply to the entire contents of this Website.

These terms and conditions tell you the basis on which you may use our Website, whether as a guest or a registered Switch2 Energy Limited customer. Please read them carefully as by using the Website you indicate that you accept them in full and agree to abide by them.

If you do not agree with them, please do not use our Website. If you breach any of these terms and conditions, your permission to use our Website ceases immediately.

This Website is intended for use in the United Kingdom only and we do not claim that this Website or any part of it is appropriate for use outside of the United Kingdom.

Website content and disclaimer

We hope you will find our Website useful. It is generally the most up-to-date source of information regarding your account, so you may find it useful to refer to if you have any questions.

We provide the Website to you in good faith and you accept that the information shown is provided “as is” without guarantees, conditions or warranties as to its accuracy. We have taken all reasonable steps to ensure that the information displayed is correct at the time of inclusion, but there may be inadvertent or occasional errors for which we apologise. Where errors come to our attention, we will try to correct them as soon as reasonably possible however we accept no liability for any errors, omissions or inaccuracies contained in our Website’s content.

Use of our Website is at your own risk and you are wholly responsible for decisions that you make as a result of information you read. You agree that you will only use our Website for lawful purposes and not in a way that breaches applicable local, national or international laws or regulations.

Please note that we use cookies to run this Website. Cookies are small text files that are placed on your computer by websites that you visit. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to help us improve the Website.

Availability and access to our Website

We aim to ensure that our Website is available 24 hours a day however we will not be liable if it is unavailable at any time for any reason. Access to our Website may be suspended temporarily or removed entirely without notice (e.g. if there is a system failure, for maintenance or repair, or breach of these terms and conditions).

Whilst we will try to provide you with uninterrupted access to our Website, we may need to withdraw, modify, discontinue or temporarily / permanently suspend one or more aspects of this Website where we have a legal, technical or other good reason to do so (including technical difficulties experienced by us or on the Internet).

Due to the nature of electronic transmission of data over the internet any liability we may have for any losses or claims arising from an inability to access our Website, or from any use of our Website or reliance on the data transmitted using our Website, is excluded to the fullest extent permissible by law.

Registration and Password

You will be able to access some areas of this Website without registering any of your details with us; however, in order to obtain information about your account or to enable you to fully interact with this Website you will be required to register certain information with us. In addition some areas of this website may only be accessible to you if you are a registered customer.

You agree to provide us with accurate information when registering. You also agree to notify us of any changes to that information, to make sure that it remains accurate at all times. We reserve the right to refuse you access to this Website or cancel your account if any information provided by you proves to be inaccurate. Our use of the information you provide in registering or as a result of registering is set out in our Privacy Policy.

If you choose or we issue you with a username, password or other piece of identification information, you must keep it confidential. You must not tell anyone else your password. You are fully responsible for all actions on your account. You must notify us immediately if there is any unauthorised use to: MyAccount@Switch2.co.ukas soon as you are aware of such use and we will, as soon as reasonably possible, reset your password for you. We may, for security or other reasons, require you to change your password or other information which facilitates access to our Website.

We are not liable for any loss or damage arising from your failure to keep this information confidential and we reserve the right to suspend or disable your username, password or other piece of identification information.

Links from and to other external websites

You may have accessed our Website through another website. We are not responsible for the content of any other website or the way in which information obtained via any other website is used. Other websites are permitted to provide links to our Website but only where it is made clear that this is a separate site.

From time to time we may include hypertext links to websites which are created by individuals or companies outside of our group. If you click on these, you will leave our Website. Links to third party websites on our Website are provided solely for your convenience. If you use these links, you leave our Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or for loss or damage that you may incur through your use of them or any results that may be obtained from them. Please review their terms of use and privacy policies (if any) prior to your use of them. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to our Website, you do so entirely at your own risk.

Intellectual property rights and copyright

You acknowledge and agree that all intellectual property rights (for example, copyright, database rights, know-how, patents (in each case whether registered or unregistered)) in our Website and its content (including the text, photographs and graphical images) are owned by us and our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. Trademarks, logos and brand names shown on our Website are owned by us and our licensors and no rights are granted to use any of them without the prior permission of us and/or our licensors (as applicable).

You are permitted to download and print content from our Website for your own personal use and not for other purposes (including business). You further acknowledge that any other use of the material and the content of our Website must not be copied, reproduced, distributed, used or otherwise dealt with for any other reason without our express prior written authorisation. All intellectual property rights and copyrights are reserved.

Viruses, hacking and other offences

While we take reasonable precautions to prevent computer viruses and other malicious programs on our Website, no liability is accepted for them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.

You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the software that it uses, the server on which it is stored or any server, computer or database connected with our Website. You must not attack our Website with a denial-of-service attack, a distributed denial-of-service attack or any other such malicious attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We reserve the right to report such offences and to co-operate with all relevant law enforcement bodies in relation to any investigation of such an offence (which may include us disclosing your identity to them). In the event of such a breach, your right to use our site will cease immediately.

Our liability

Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law. If you are a consumer, these terms and conditions will not affect any of your statutory rights which you have and which cannot be excluded by these terms.

The material displayed on our Website is provided without any guarantees, conditions or warranties as to its accuracy. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions. To the extent permitted by the laws of England we and our group expressly exclude any liability:

  • for direct, indirect and consequential loss or damage (including, loss of income, use, revenue, business, profits, contracts, anticipated savings, goodwill, wasted management or office time, data or corruption of data) however such loss or damage arises and whether incurred by you in connection with our Website; the use, inability to use, failure to access, or results of the use of our Website; your use of any sites linked to our Website; and/or any materials or content posted on our Website or a third party site.
  • for any loss or damage which was not reasonably foreseeable by you or us.
  • for the accuracy, suitability, quality or completeness of any information and the value and integrity of goods and services offered through our Website.
  • for any loss or damage caused by a distributed denial-of-service attack, viruses, malicious or other technologically harmful material that may infect your computer, equipment, programs, data or other proprietary material as a result of your use of our Website or any site linked to or from it.
  • arising from any reliance placed on content accessible on or via our Website. Please note, information provided by us does not constitute legal or professional advice (financial or otherwise) and should not be relied upon without taking independent advice. You are wholly responsible for any decisions that you make as a result of information you read. You must not rely on information on our Website when making any investment decision or a decision to buy financial services from any organisation.

Privacy and Data Protection

We are committed to protecting your privacy and we treat your privacy very seriously. We process information about you in line with our Privacy Policy. By using this Website, you agree to the way in which we process and deal with your personal information.

We may disclose your personal information or access your account if required to do so by law, any court, or any other applicable regulatory, compliance, Governmental or law enforcement agency.

As a responsible organisation, we comply fully with the requirements of the Data Protection Act 1998 (“Act”). We are committed to a policy of protecting the rights and privacy of individuals in accordance with the Act. Any personal information that we collect from you is collected and used fairly, stored safely and securely and not disclosed to any third party unlawfully.

Information that we collect about you during your visits to our Website and from your applications for services will be used and held by us in accordance with our Privacy Policy. Please read this to ensure that you are fully aware of how we and our group use your information. When you provide us with information, you acknowledge and agree that we are entitled to treat this information as accurate and up-to-date.

Monitoring phone calls and e-mails

Telephone calls that you make or e-mails that you send to our Customer Relations Team on 0333 321 2010 may be monitored and/or recorded. This will help us to train our staff and improve our service and make sure we keep to our practices and procedures. Also, by recording phone calls and e-mails, we can provide evidence of any contracts you enter into over the phone or by e-mail. A recording will only be used under proper and careful supervision. Our Customer Relations Team is available Monday to Friday 08:00 to 18:00

Complaints

Our aim is at all times to provide you with an excellent service. If you are unhappy with our service for any reason, please contact our Customer Relations Team:

  • by writing to: Customer Relations Team, Switch2 Energy Limited, Ground Floor West, The Waterfront, Salts Mill Road, Shipley, BD17 7EZ
  • by telephone on: 0333 321 2010
  • by email to: Customerservices@Switch2.co.uk

Please note that any complaint made in writing will be responded to within 10 working days.

Law

These terms, conditions and any dispute or claim that arises in relation to them will be governed by the laws of England. You agree to only bring legal actions about these terms and conditions against us in a court in England. We reserve the right to bring a claim against you in your country of residence or any other relevant country.

If any part of these terms and conditions is found to be illegal or unenforceable, this will not affect the validity or enforceability of the remainder of these terms and conditions.

With my.Switch2 say goodbye to paper bills

Using the my.Switch2 customer portal, means you can download and pay your Switch2 bill online; no more waiting for the postie – quick and easy access to view and pay your bill online.

This portal is an easy to use online service that gives you access to your customer account, previous bills and meter readings. It also includes tips on how you can save money by reducing your energy usage.

Once you have registered on my.Switch2, you will automatically receive an email alert when each new bill is ready to view online, and you will no longer receive a paper bill; a secure, automatic service that will save trees in the process!

If you currently receive bills by email from us, this will now stop. This will avoid duplication. Instead, we will send you an email alert when each new bill is ready to view online.

Why the change? At Switch2 we strive to continuously improve our services. We believe giving access to your accounts at any time of the day or night will benefit you. Switch2 are committed to supporting the reduction of CO2 emissions and other environmental initiatives.

Amendment to these Terms and Conditions

We do keep these terms and conditions under regular review and we reserve the right to amend and alter these terms and conditions at any time so please do check each time you use our Website. In the event these terms and conditions are altered we will post the amended Terms and Conditions on our Website. Changes will apply from the date of posting.

If we need to send any notices under these terms and conditions to you and you have given us your contact details, we will do this by communicating them to you via phone, text message, electronic messaging, e-mail or mail.

You may not alter these terms and conditions or the Privacy Policy without our express written agreement.

If after the terms and conditions and/or the Privacy Policy have been amended or altered you do not agree to their terms, you must stop using this Website.